Voyant Maintenance ID# 3215 10/10/2026 - (Low Probability) Service Affecting
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 2026 - 21:00 CDT
Scheduled - Voyant Maintenance ID# 3215 10/10/2026 -(Low Probability) Service Affecting


Voyant Service Affecting Notification

Start Time/Date: 10/10/2026 21:00 Hrs Central
End Time/Date: 10/12/2026 03:00 Hrs Central


Maintenance ID: 3215

Description: Voyant will be performing maintenance on our Atlas CAP portal.

Impact: No expected customer impact to active services, however Atlas/CAP may be unavailable during the maintenance window.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Oct 10, 2026 21:00 - Oct 12, 2026 00:00 CDT
CAP & Atlas (UCaaS) Under Maintenance
Atlas Partner Portal Under Maintenance
Customer Administration Portal Under Maintenance
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax Operational
nCommand Operational
nCommand Plus Operational
Voyant Connect Operational
OfficeXtend Operational
Webex Calling Application Operational
Call Control Features Operational
Broadworks Portal (UCaaS) Operational
Voyant Voice Management Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax Operational
Voyant Connect Operational
OfficeXtend Operational
Cisco Webex Operational
Call Control Features Operational
Webex Calling – Cloud Connected PSTN (CCP) Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Direct Routing - Microsoft Teams Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
Operator Connect - Microsoft Teams Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services Operational
Akixi Call Center Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Voyant Maintenance ID# 003230 // 10/13/2026 - Service Affecting Oct 13, 2026 23:00 - Oct 14, 2026 05:30 CDT

Voyant Service Affecting Notification

Start Time/Date: 10/13/2026 23:00 Hrs Central
End Time/Date: 10/14/2026 05:30 Hrs Central

Maintenance ID: 0003230

Description: Voyant will perform maintenance on Atlas/CAP servers to apply new feature releases

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

Release notes for CAP: https://community.sinch.com/t5/Product-Enhancements/Oct-14-2026-Enhancements-to-the-Customer-Administration-Portal/ta-p/19994 and Atlas https://community.sinch.com/t5/Product-Enhancements/Oct-14-2026-Enhancements-for-Atlas/ta-p/19992

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@Voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Posted on Oct 08, 2026 - 14:58 CDT

Oct 11, 2026

No incidents reported today.

Oct 10, 2026

Unresolved incident: Voyant Maintenance ID# 3215 10/10/2026 - (Low Probability) Service Affecting.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Voyant Maintenance ID#3225 10/07/2026 - (Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 8, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:00 CDT
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 10/07/2026 22:00 Hr Central
End Time/Date: 10/08/2026 04:00 Hr Central

Backup Time/Date: 10/14/2026 22:00 Hr Central

Maintenance ID: 3225

Description: Voyant will be performing maintenance on our Dallas access SBC. This device is both geo diverse as well as HA redundant, no impact to users devices is expected.

Impact: Devices should fail over to our redundant SBC, the geodiverse device that will not be involved in this work.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Oct 2, 15:07 CDT

Oct 7, 2026

Voyant Maintenance ID# 3220 10/07/2026 - (Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 7, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:01 CDT
Scheduled - Voyant Maintenance ID# 3220 10/07/2026 - (Low Probability) Service Affecting

Start Time/Date: 10/07/2026 21:00 Hr Central
End Time/Date: 10/07/2026 22:00 Hr Central

Backup Time/Date: 10/08/2026 21:00 Hr Central
Maintenance ID: 3220

Description: Voyant will be updating the Polycom VVX50 models to firmware version 6.4.8


Impact: Customer's with the model phones VVX 150,250,350, and 450 should expect the phone to reboot during this window and download the new configuration. Should an issue occur where the phone does not reboot via the remote reset command, phones may need to be manually rebooted by removing the power source and then plugging them back in. The respective phones should then pickup the new configuration and apply the new firmware.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant support
Oct 2, 07:06 CDT

Oct 6, 2026

Voyant Maintenance ID# 3218 10/06/2026 - (Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 6, 21:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 20:30 CDT
Scheduled - Voyant Maintenance ID# 3218 10/06/2026 - (Low Probability) Service Affecting

Start Time/Date: 10/06/2026 20:30 Hr Central
End Time/Date: 10/06/2026 21:30 Hr Central

Backup Time/Date: 10/07/2026 20:30 Hr Central

Maintenance ID: 3218

Description: Voyant will be performing maintenance on our device management servers to update a certificate


Impact: Devices are built in a georedundant and HA fashion, no customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant support
Sep 29, 12:26 CDT
Maint-003216 Operator Connect Trunk Maintenance - Service Affecting (low probability)
Completed - The scheduled maintenance has been completed.
Oct 6, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 19:00 CDT
Scheduled - Voyant Service Affecting Notification - Low Probability

Start Time/Date: 10/6/2026 19:00 Hrs Central
End Time/Date: 10/6/2026 20:00 Hrs Central
Backup Date: 10/7/2026 19:00 Hrs Central

Maintenance ID: 3216

Description: Voyant engineers will be implementing a back end change on the shared operator connect trunks, this is in coordination and recommendation of our device manufacturer.

Impact: No expected customer impact. Trunks will be validated pre and post maintenance for call stability.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Oct 1, 09:56 CDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Voyant Maintenance ID# 3217 09/30/2026 - (Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 1, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 22:00 CDT
Scheduled - Voyant Maintenance ID# 3217 09/30/2026 - (Low Probability) Service Affecting

Start Time/Date: 09/30/2026 22:00 Hr Central
End Time/Date: 10/01/2026 04:00 Hr Central

Backup Time/Date: 10/01/2026 22:00 Hr Central

Maintenance ID: 3217

Description: Voyant will be performing maintenance on our Dallas access SBC. This device is both geo diverse as well as HA redundant, no impact to users devices is expected.


Impact: Devices should fail over to our redundant SBC, the geodiverse device that will not be involved in this work.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant support
Sep 24, 13:10 CDT

Sep 30, 2026

Sep 29, 2026

Voyant Maintenance ID# 003214 09/29/2026 - Service Affecting
Completed - The scheduled maintenance has been completed.
Sep 29, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 21:00 CDT
Scheduled - Voyant Maintenance ID# 3214 09/29/2026 - (Low Probability) Service Affecting

Start Time/Date: 09/29/2026 21:00 Hr Central
End Time/Date: 09/29/2026 22:00 Hr Central

Backup Time/Date: 09/30/2026 21:00 Hr Central
Maintenance ID: 3214

Description: Voyant will be updating the Polycom VVX50 models to firmware version 6.4.8


Impact: Customer's with the model phones VVX 150,250,350, and 450 should expect the phone to reboot during this window and download the new configuration. Should an issue occur where the phone does not reboot via the remote reset command, phones may need to be manually rebooted by removing the power source and then plugging them back in. The respective phones should then pickup the new configuration and apply the new firmware.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant support
Sep 22, 12:20 CDT

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

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