All Systems Operational

UCaaS — Customer Administration Portal & Atlas Operational
Atlas Partner Portal Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax Operational
nCommand Operational
nCommand Plus Operational
Voyant Connect Operational
OfficeXtend Operational
Webex Calling Application Operational
Call Control Features Operational
UCaaS — BroadSoft Portal Operational
Voyant Voice Management Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax Operational
Voyant Connect Operational
OfficeXtend Operational
Cisco Webex Operational
Call Control Features Operational
Cloud Connected PSTN for Webex Calling Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
MS Teams - Direct Routing Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
MS Teams - Operator Connect Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Voyant Maintenance ID# 3034 01/06/2026 (resched) - Service Affecting Jan 12, 2026 23:00 - Jan 13, 2026 03:00 CST

Update - We will be undergoing scheduled maintenance during this time.
Jan 06, 2026 - 20:57 CST
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 01/12/2026 22:00 Hrs Central
End Time/Date: 01/13/2026 03:00 Hrs Central
Backup Date: 01/14/2026 22:00 Hrs Central

Maintenance ID: 3034

Description: Sinch engineering will perform network redundancy testing in the Plymouth voice core. Engineers will duplicate a network link down scenario to ensure failover happens in a timely fashion, and if not, to determine fix actions to correct. Dallas voice network will not be worked on.

Impact: Customers on Plymouth SBCs may briefly see a failure to make/receive calls during failover. Customers may notice a disruption in features like BLF. Dallas SBCs should perform normally during this work.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Jan 12, 2026 - 22:00 CST
Feb 13, 2026

No incidents reported today.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026
Voyant Maintenance ID# 3057b 02/10/2026 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Feb 10, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 21:00 CST
Scheduled - Voyant Service Affecting Notification

Voyant Service Affecting Notification (Low Probability)

Start Time/Date: 02/09/2026 21:00 Hrs Central
End Time/Date: 02/09/2026 23:00 Hrs Central
Backup Date: 02/10/2026 21:00 Hrs Central - Utilizing Backup date to finish work

Maintenance ID: 3057b

Description: Voyant engineering did not complete it's work during last night's window, and will finish adding a new network server to the cluster that serves Voyant and Legacy ANPI tonight, during the backup date as originally notified on 2/3/2026.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Feb 10, 13:27 CST
Feb 9, 2026
Voyant Maintenance ID# 3057 02/09/2026 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Feb 9, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 21:00 CST
Scheduled - Voyant Service Affecting Notification (Low Probability)

Start Time/Date: 02/09/2026 21:00 Hrs Central
End Time/Date: 02/09/2026 23:00 Hrs Central
Backup Date: 02/10/2026 21:00 Hrs Central

Maintenance ID: 3057

Description: Voyant engineering will be adding a new network server to the cluster that serves Voyant and Legacy ANPI.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Feb 3, 16:50 CST
Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026
Voyant Maintenance ID#3055 02/04/2026 - Service Affecting
Completed - The scheduled maintenance has been completed.
Feb 5, 05:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 22:00 CST
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 02/04/2026 22:00 Hrs Central
End Time/Date: 02/05/2026 05:30 Hrs Central

Maintenance ID: 3055

Description: Voyant will perform maintenance on Atlas/CAP servers to apply new feature releases

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@Voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Jan 30, 10:27 CST
Feb 4, 2026
Feb 3, 2026
Voyant Maintenance ID# 3053 02/03/2026 - Service Affecting
Completed - The scheduled maintenance has been completed.
Feb 3, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 20:00 CST
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 02/03/2026 20:00 Hrs Central
End Time/Date: 02/03/2026 22:00 Hrs Central
Backup Date: 02/04/2026 20:00 Hrs Central

Maintenance ID: 3053

Description: Sinch engineers will be disabling obitalk on Poly Edge and VVX series phones on both Voyant and Legacy ANPI networks. This is an unused service and has been identified as causing excessive DNS requests from phone and continual queries from the phone to the obitalk server which is no longer in production.

Impact: Phones will restart once the update is pushed to them if there are no active calls on the phone. If there is an active call(s), the phone will wait until call(s) completes, and then will restart. The phone will not process new calls until it finishes rebooting, approximately 2-5 minutes.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Jan 30, 16:33 CST
Voyant Maintenance ID# 3052 02/03/2026 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Feb 3, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 20:01 CST
Scheduled - Voyant Service Affecting Notification (Low Probability)

Start Time/Date: 02/03/2026 20:00 Hrs Central
End Time/Date: 02/03/2026 21:00 Hrs Central
Backup Date: 02/04/2026 20:00 Hrs Central

Maintenance ID: 3052

Description: Voyant engineers will be updating the default provisioning firmware tag for ATLAS/CAP/ANPI cluster Yealink model W70B phones. This will facilitate firmware versions that will not update to the current default firmware version.

Impact: No expected customer impact. This update will NOT force a phone reboot.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Jan 23, 09:39 CST
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

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