In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 03, 2026 - 21:00 CST
Mar 03, 2026 - 21:00 CST
Update - Voyant Service Affecting Notification (Low Probability) -resend
Start Time/Date: 03/03/2026 21:00 Hrs Central
End Time/Date: 03/04/2026 04:00 Hrs Central
Backup Date: 03/04/2026 21:00 Hrs Central
Maintenance ID: 3083
Description: Voyant engineering will be rotating a new network server into the cluster, and retiring one of the older servers that supports Voyant and Legacy ANPI. This message was resent to show current year in the message header.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Voyant Network Operations Center
Mar 3, 2026 21:00 - Mar 4, 2026 04:00 CST
Start Time/Date: 03/03/2026 21:00 Hrs Central
End Time/Date: 03/04/2026 04:00 Hrs Central
Backup Date: 03/04/2026 21:00 Hrs Central
Maintenance ID: 3083
Description: Voyant engineering will be rotating a new network server into the cluster, and retiring one of the older servers that supports Voyant and Legacy ANPI. This message was resent to show current year in the message header.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Voyant Network Operations Center
Mar 3, 2026 21:00 - Mar 4, 2026 04:00 CST
Scheduled - Voyant Service Affecting Notification (Low Probability)
Start Time/Date: 03/03/2026 21:00 Hrs Central
End Time/Date: 03/04/2026 04:00 Hrs Central
Backup Date: 03/04/2026 21:00 Hrs Central
Maintenance ID: 3083
Description: Voyant engineering will be rotating a new network server into the cluster, and retiring one of the older servers that supports Voyant and Legacy ANPI.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Voyant Network Operations Center
Mar 3, 2026 21:00 - Mar 4, 2026 04:00 CST
Start Time/Date: 03/03/2026 21:00 Hrs Central
End Time/Date: 03/04/2026 04:00 Hrs Central
Backup Date: 03/04/2026 21:00 Hrs Central
Maintenance ID: 3083
Description: Voyant engineering will be rotating a new network server into the cluster, and retiring one of the older servers that supports Voyant and Legacy ANPI.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Voyant Network Operations Center
Mar 3, 2026 21:00 - Mar 4, 2026 04:00 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 03, 2026 - 14:37 CST
Mar 03, 2026 - 14:37 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 27, 2026 - 13:04 CST
Feb 27, 2026 - 13:04 CST
Investigating - Dear Voyant customer,
Some customers may be experiencing intermittent access issues with the Atlas Administrator Portal. Our engineering team is actively reviewing the issue and working toward resolution. We will provide updates as they become available.
Please note that the Customer Administrative Portal is fully functional and is not impacted.
Should you need to contact with us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference Ticket Number 01567726.
Please do not respond to this email address as it is not monitored.
Thank you,
Voyant
Feb 27, 2026 - 11:18 CST
Some customers may be experiencing intermittent access issues with the Atlas Administrator Portal. Our engineering team is actively reviewing the issue and working toward resolution. We will provide updates as they become available.
Please note that the Customer Administrative Portal is fully functional and is not impacted.
Should you need to contact with us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference Ticket Number 01567726.
Please do not respond to this email address as it is not monitored.
Thank you,
Voyant
Feb 27, 2026 - 11:18 CST
UCaaS — Customer Administration Portal & Atlas
Under Maintenance
Atlas Partner Portal
Under Maintenance
Customer Administration Portal
Under Maintenance
Inbound Calling
Under Maintenance
Outbound Calling
Under Maintenance
Toll-Free Calling
Under Maintenance
International Calling
Under Maintenance
911 Emergency Services
Under Maintenance
Hosted Fax
Under Maintenance
nCommand
Under Maintenance
nCommand Plus
Under Maintenance
Voyant Connect
Under Maintenance
OfficeXtend
Under Maintenance
Webex Calling Application
Under Maintenance
Call Control Features
Under Maintenance
UCaaS — BroadSoft Portal
Under Maintenance
Voyant Voice Management Portal
Under Maintenance
Inbound Calling
Under Maintenance
Outbound Calling
Under Maintenance
Toll-Free Calling
Under Maintenance
911 Emergency Services
Under Maintenance
International Calling
Under Maintenance
Inteliquent Fax
Under Maintenance
Voyant Connect
Under Maintenance
OfficeXtend
Under Maintenance
Cisco Webex
Under Maintenance
Call Control Features
Under Maintenance
Cloud Connected PSTN for Webex Calling
Under Maintenance
Customer Administration Portal
Under Maintenance
Inbound Calling
Under Maintenance
Outbound Calling
Under Maintenance
Toll-Free Calling
Under Maintenance
911 Emergency Services
Under Maintenance
International Calling
Under Maintenance
MS Teams - Direct Routing
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Ribbon Connect
Operational
MS Teams - Operator Connect
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Operator Connect
Operational
Enterprise SIP Trunking
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Network Trunking
Operational
Data Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Voyant Maintenance ID# 3034 01/06/2026 (resched) - Service Affecting Jan 12, 2026 23:00 - Jan 13, 2026 03:00 CST
Update -
We will be undergoing scheduled maintenance during this time.
Jan 06, 2026 - 20:57 CST
Jan 06, 2026 - 20:57 CST
Scheduled -
Voyant Service Affecting Notification
Start Time/Date: 01/12/2026 22:00 Hrs Central
End Time/Date: 01/13/2026 03:00 Hrs Central
Backup Date: 01/14/2026 22:00 Hrs Central
Maintenance ID: 3034
Description: Sinch engineering will perform network redundancy testing in the Plymouth voice core. Engineers will duplicate a network link down scenario to ensure failover happens in a timely fashion, and if not, to determine fix actions to correct. Dallas voice network will not be worked on.
Impact: Customers on Plymouth SBCs may briefly see a failure to make/receive calls during failover. Customers may notice a disruption in features like BLF. Dallas SBCs should perform normally during this work.
While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Voyant Network Operations Center
Jan 12, 2026 - 22:00 CST
Start Time/Date: 01/12/2026 22:00 Hrs Central
End Time/Date: 01/13/2026 03:00 Hrs Central
Backup Date: 01/14/2026 22:00 Hrs Central
Maintenance ID: 3034
Description: Sinch engineering will perform network redundancy testing in the Plymouth voice core. Engineers will duplicate a network link down scenario to ensure failover happens in a timely fashion, and if not, to determine fix actions to correct. Dallas voice network will not be worked on.
Impact: Customers on Plymouth SBCs may briefly see a failure to make/receive calls during failover. Customers may notice a disruption in features like BLF. Dallas SBCs should perform normally during this work.
While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Voyant Network Operations Center
Jan 12, 2026 - 22:00 CST