All Systems Operational

UCaaS — Customer Administration Portal & Atlas Operational
Atlas Partner Portal Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax Operational
nCommand Operational
nCommand Plus Operational
Voyant Connect Operational
OfficeXtend Operational
Webex Calling Application Operational
Call Control Features Operational
UCaaS — BroadSoft Portal Operational
Voyant Voice Management Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax Operational
Voyant Connect Operational
OfficeXtend Operational
Cisco Webex Operational
Call Control Features Operational
Cloud Connected PSTN for Webex Calling Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Microsoft Teams - Direct Routing Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
Microsoft Teams - Operator Connect Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services Operational
Akixi Call Center Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Voyant Maintenance ID# 3157 08/25/2026 -(Low Probability) Service Affecting Aug 25, 2026 21:00-23:00 CDT

Voyant Service Affecting Notification (Low Probability)

Start Time/Date: 08/25/2026 21:00 hrs Central
End Time/Date: 08/25/2026 23:00 hrs Central

Maintenance ID: 3157

Description: Voyant engineers will be doing maintenance on the device profile servers.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Posted on Aug 04, 2026 - 12:38 CDT

Voyant Maintenance ID# 3184 08/25/2026 -(Low Probability) Service Affecting Aug 25, 2026 21:00-22:00 CDT

Voyant Maintenance ID# 3184 08/25/2026 - (Low Probability) Service Affecting

Start Time/Date: 08/25/2026 21:00 Hr Central
End Time/Date: 08/25/2026 22:00 Hr Central

Maintenance ID: 3184

Description: Voyant will be patching the ANPI residential servers during this window for security updates. No downtime or impact is expected.


Impact: No customer impact expected

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant support
Posted on Aug 11, 2026 - 12:17 CDT

Aug 14, 2026

No incidents reported today.

Aug 13, 2026

Support Emails
Resolved - This incident has been resolved.
Aug 13, 15:53 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 14:32 CDT
Investigating - Dear Voyant customer,

Some users may be experiencing issues sending to support@voyant.com, we have escalated the issue and internal teams are engaged and working to resolve at this time.
Should you need immediate assistance with opening or working an existing case, please call 8666298200 Option 1, 2

Please do not respond to this email address as it is not monitored.

Thank you,
Voyant
Aug 13, 12:05 CDT

Aug 12, 2026

No incidents reported.

Aug 11, 2026

Voyant Incident Notification // Parent Case #01622334 - Voice Services
Resolved - This incident has been resolved.
Aug 11, 10:19 CDT
Update - Our Engineers identified a brief network event around 2:20 PM CT that caused phones and soft clients to temporarily lose and re-establish registration.At this time your services should be online.

We are continuing to investigate the root cause of this issue.

Please reach out to our support teams if you are continuing to experience further issue.
Aug 10, 15:31 CDT
Investigating - Dear valued customer,

Customers could be experiencing Registration and Calling issue(s). Voyant engineers are working on resolving the issue as quickly as possible. Further updates to follow.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@Voyant.com and reference 01622334

Please do not respond to this email address as it is not monitored.

Thank you,
Voyant
Aug 10, 14:44 CDT

Aug 10, 2026

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Voyant Maintenance ID# 3181 08/04/2026 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Aug 4, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 20:30 CDT
Scheduled - Voyant Service Affecting Notification (Low Probability)

Start Time/Date: 08/04/2026 20:30 hrs Central
End Time/Date: 08/04/2026 21:00 hrs Central

Maintenance ID: 3181

Description: Voyant engineers will be doing maintenance to tighten the call processing policy on the ANPI Residential Application server.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Aug 4, 12:24 CDT

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Voyant Maintenance ID# 3180 07/31/2026 - Emergency Service Affecting
Completed - The scheduled maintenance has been completed.
Jul 31, 02:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 02:00 CDT
Scheduled - Voyant Maintenance ID# 3180 07/31/2026 - Emergency Service Affecting

Start Time/Date: 07/31/2026 02:00 Hr Central
End Time/Date: 07/31/2026 02:30 Hr Central

Maintenance ID: 3180

Description: Akixi will be performing maintenance on the Call Center servers this evening. Akixi may be briefly unavailable while maintenance is in progress and no data will be collected during that window, so reporting for that timeframe will show a gap. Data from before and after the window will not be impacted, and no call processing impact is expected.


Impact: No data collection during the window specified.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant support
Jul 30, 15:58 CDT
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