All Systems Operational

UCaaS — Customer Administration Portal & Atlas Operational
Atlas Partner Portal Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax Operational
nCommand Operational
nCommand Plus Operational
Voyant Connect Operational
OfficeXtend Operational
Webex Calling Application Operational
Call Control Features Operational
UCaaS — BroadSoft Portal Operational
Voyant Voice Management Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax Operational
Voyant Connect Operational
OfficeXtend Operational
Cisco Webex Operational
Call Control Features Operational
Cloud Connected PSTN for Webex Calling Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
MS Teams - Direct Routing Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
MS Teams - Operator Connect Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Voyant Maintenance ID# 3034 01/06/2026 (resched) - Service Affecting Jan 12, 2026 23:00 - Jan 13, 2026 03:00 CST

Update - We will be undergoing scheduled maintenance during this time.
Jan 06, 2026 - 20:57 CST
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 01/12/2026 22:00 Hrs Central
End Time/Date: 01/13/2026 03:00 Hrs Central
Backup Date: 01/14/2026 22:00 Hrs Central

Maintenance ID: 3034

Description: Sinch engineering will perform network redundancy testing in the Plymouth voice core. Engineers will duplicate a network link down scenario to ensure failover happens in a timely fashion, and if not, to determine fix actions to correct. Dallas voice network will not be worked on.

Impact: Customers on Plymouth SBCs may briefly see a failure to make/receive calls during failover. Customers may notice a disruption in features like BLF. Dallas SBCs should perform normally during this work.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Jan 12, 2026 - 22:00 CST

Voyant Maintenance ID# 3116 04/21/2026 -(Low Probability) Service Affecting Apr 21, 2026 21:00-23:00 CDT

Maintenance ID: 3116

Description: Voyant engineers will be adding a new Profile Server to the Atlas/Legacy ANPI voice server cluster.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Posted on Apr 14, 2026 - 12:20 CDT
Apr 16, 2026
Voyant Maintenance ID# 3113 // 4/15/2026 - Service Affecting (Low Probability)
Completed - The scheduled maintenance has been completed.
Apr 16, 05:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:30 CDT
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 4/15/2026 10:30 PM Central
End Time/Date: 4/16/2026 05:30 AM Central

Maintenance ID: 3113

Description: Voyant will perform maintenance on Atlas/CAP servers to apply new feature releases

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@Voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Apr 7, 12:32 CDT
Voyant Maintenance ID# 3114 04/15/2026 - (Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Apr 16, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 CDT
Scheduled - Voyant Service Affecting Notification (Low Probability)

Start Time/Date: 04/15/2026 22:00 Hrs Central
End Time/Date: 04/16/2026 00:00 Hrs Central

Backup Time/Date: 04/22/2026 22:00 Hrs Central

Maintenance ID: 3114

Description: Voyant engineers will be adding an option parameter to the session border controller configuration.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Apr 9, 15:43 CDT
Apr 15, 2026
Voyant Maintenance ID# 3110 04/14/2026 - (Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Apr 15, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 23:30 CDT
Scheduled - Voyant Service Affecting Notification (Low Probability)

Start Time/Date: 04/14/2026 23:30 Hrs Central
End Time/Date: 04/15/2026 03:00 Hrs Central

Backup Time/Date: 04/15/2026 23:30 Hrs Central

Maintenance ID: 3110

Description: Voyant will be moving system-generated emails (such as voicemail and other call feature report emails) from Broadworks to a new email delivery system to improve overall reliability and consistency.

Customers that filter e-mail based on IP addresses may need to add the new IP to their filters.
Current IP addresses: 206.147.190.70 & 206.147.191.70
New IP address: 159.112.253.239


Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Mar 31, 14:27 CDT
Apr 14, 2026
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
Voyant Maintenance ID# 3102 04/07/2026 - (Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Apr 8, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 21:00 CDT
Scheduled - Voyant Service Affecting Notification (Low Probability)

Start Time/Date: 04/07/2026 21:00 Hrs Central
End Time/Date: 4/08/2026 01:00 Hrs Central

Backup Time/Date: 04/08/2026 21:00 Hrs Central

Maintenance ID: 3102

Description: Voyant engineers will be updating certificates on the voice platform servers.

Impact: Soft clients may need to log back in after the maintenance. No expected impact on calls.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Mar 31, 12:36 CDT
Apr 7, 2026
Voyant Maintenance ID# 3108 04/07/2026 - (Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Apr 7, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 21:01 CDT
Scheduled - Voyant Service Affecting Notification (Low Probability)

Start Time/Date: 04/07/2026 21:00 Hrs Central
End Time/Date: 04/07/2026 23:00 Hrs Central

Maintenance ID: 3108

Description: Voyant engineers will be adding a new Profile Server to the Atlas/Legacy ANPI voice server cluster. This is the fourth of four new Profile Servers to be added.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Mar 31, 13:16 CDT
Voyant Maintenance ID# 3112 04/07/2026 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Apr 7, 21:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:00 CDT
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 4/7/2026 20:00 Hrs Central
End Time/Date: 4/7/2026 21:00 Hrs Central
Backup Date: 4/8/2026 20:00 Hrs Central

Maintenance ID: 3112

Description: Sinch engineers will be updating the daylight savings time files for ANPI Yealink model T33G and DECT phones for updated firmware 124.87.x.x. This update is not being pushed to phones at this time, phones will not reboot. After the update, whenever a phone gets rebooted, it will reference the newer Daylight Savings Time file and correct any device that may be displaying time incorrectly.

Impact: No expected customer impact. DST file will be loaded and available for phone use after the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Apr 2, 14:07 CDT
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

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