All Systems Operational

UCaaS — Customer Administration Portal & Atlas Operational
Atlas Partner Portal Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax Operational
nCommand Operational
nCommand Plus Operational
Voyant Connect Operational
OfficeXtend Operational
Webex Calling Application Operational
Call Control Features Operational
UCaaS — BroadSoft Portal Operational
Voyant Voice Management Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax Operational
Voyant Connect Operational
OfficeXtend Operational
Cisco Webex Operational
Call Control Features Operational
Cloud Connected PSTN for Webex Calling Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
MS Teams - Direct Routing Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
MS Teams - Operator Connect Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Voyant Maintenance ID# 3034 01/06/2026 (resched) - Service Affecting Jan 12, 2026 23:00 - Jan 13, 2026 03:00 CST

Update - We will be undergoing scheduled maintenance during this time.
Jan 06, 2026 - 20:57 CST
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 01/12/2026 22:00 Hrs Central
End Time/Date: 01/13/2026 03:00 Hrs Central
Backup Date: 01/14/2026 22:00 Hrs Central

Maintenance ID: 3034

Description: Sinch engineering will perform network redundancy testing in the Plymouth voice core. Engineers will duplicate a network link down scenario to ensure failover happens in a timely fashion, and if not, to determine fix actions to correct. Dallas voice network will not be worked on.

Impact: Customers on Plymouth SBCs may briefly see a failure to make/receive calls during failover. Customers may notice a disruption in features like BLF. Dallas SBCs should perform normally during this work.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Jan 12, 2026 - 22:00 CST
Mar 13, 2026

No incidents reported today.

Mar 12, 2026
Voyant Maintenance ID# 3088 03/11/2026 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Mar 12, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 21:00 CDT
Scheduled - Voyant Service Affecting Notification (Low Probability)

Start Time/Date: 03/11/2026 21:00 Hrs Central
End Time/Date: 03/12/2026 04:00 Hrs Central
Backup Date: 03/12/2026 21:00 Hrs Central

Maintenance ID: 3088

Description: Voyant engineering will be rotating a new network server into the cluster, and retiring one of the older servers that supports Voyant and Legacy ANPI.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Mar 6, 17:14 CST
Mar 11, 2026
Mar 10, 2026
Voyant Incident Notification // Atlas Connectivity Issues #01567726
Resolved - Our teams have continued monitoring and confirmed that services remain stable. This incident is now resolved.
Mar 10, 12:40 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 3, 14:37 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 27, 13:04 CST
Investigating - Dear Voyant customer,

Some customers may be experiencing intermittent access issues with the Atlas Administrator Portal. Our engineering team is actively reviewing the issue and working toward resolution. We will provide updates as they become available.

Please note that the Customer Administrative Portal is fully functional and is not impacted.

Should you need to contact with us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference Ticket Number 01567726.

Please do not respond to this email address as it is not monitored.

Thank you,
Voyant
Feb 27, 11:18 CST
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026
Voyant Maintenance ID# 3083 03/03/2026 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Mar 4, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 21:00 CST
Update - Voyant Service Affecting Notification (Low Probability) -resend

Start Time/Date: 03/03/2026 21:00 Hrs Central
End Time/Date: 03/04/2026 04:00 Hrs Central
Backup Date: 03/04/2026 21:00 Hrs Central

Maintenance ID: 3083

Description: Voyant engineering will be rotating a new network server into the cluster, and retiring one of the older servers that supports Voyant and Legacy ANPI. This message was resent to show current year in the message header.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Feb 26, 12:26 CST
Scheduled - Voyant Service Affecting Notification (Low Probability)

Start Time/Date: 03/03/2026 21:00 Hrs Central
End Time/Date: 03/04/2026 04:00 Hrs Central
Backup Date: 03/04/2026 21:00 Hrs Central

Maintenance ID: 3083

Description: Voyant engineering will be rotating a new network server into the cluster, and retiring one of the older servers that supports Voyant and Legacy ANPI.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Feb 26, 12:21 CST
Mar 3, 2026
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
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