Voyant Incident Notification // Parent Case #01651530 CAP Portal Connectivity
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 2026 - 10:30 CST
Investigating - Dear valued customer,

Customers could be experiencing issues accessing the Customer Access Portal. Voyant engineers are working on resolving the issue as quickly as possible. Further updates to follow.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference 01651530

Please do not respond to this email address as it is not monitored.

Thank you,
Voyant
Nov 10, 2026 - 10:28 CST
CAP & Atlas (UCaaS) Operational
Atlas Partner Portal Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax Operational
nCommand Operational
nCommand Plus Operational
OfficeXtend Operational
Webex Calling Application Operational
Call Control Features Operational
Broadworks Portal (UCaaS) Operational
Voyant Voice Management Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
OfficeXtend Operational
Cisco Webex Operational
Call Control Features Operational
Webex Calling – Cloud Connected PSTN (CCP) Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Direct Routing - Microsoft Teams Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
Operator Connect - Microsoft Teams Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services Operational
Akixi Call Center Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Voyant Maintenance ID# 3248 // 11/10/2026 - Service Affecting (low probability) Nov 10, 2026 21:00-22:00 CST

Voyant Service Affecting Notification (low probability)

Start Time/Date: 11/10/2026 21:00 Hrs Central Time
End Time/Date: 11/10/2026 22:00 Hrs Central Time

Backup Time/Date: 11/11/2026 21:00 Hrs Central Time

Maintenance ID: 3248

Description: Voyant will be performing back end server maintenance. These devices are built in a redundant architecture that should allow for no customer impact.

Impact: None expected, Voyant will perform updates to each device individually to not impact traffic with the remaining devices in available use pool.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@Voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.


Thank you,

Voyant Network Operations Center
Posted on Nov 03, 2026 - 12:28 CST

Voyant Maintenance ID# 3249 11/10/2026 - Service Affecting Nov 10, 2026 21:00-23:00 CST

Voyant Service Affecting Notification

Start Time/Date: 11/10/2026 21:00 Hrs Central Time
End Time/Date: 11/10/2026 23:00 Hrs Central Time

Backup Time/Date: 11/11/2026 21:00 Hrs Central Time

Maintenance ID: 3249

Description: Voyant will be updating the firmware on Polycom VVX1,2,3 and 4xx model phones from the current default of 5.9.6 to the most recent supported firmware version.

Impact: Phones are expected to reboot to pull down the new firmware file and update. Only the models outlined will be impacted during this window.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Posted on Nov 06, 2026 - 08:12 CST

Nov 10, 2026

Voyant Maintenance ID# 3253 // 11/9/2026 Call Recording - Service Affecting
Completed - The scheduled maintenance has been completed.
Nov 10, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 22:00 CST
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 11/9/2026 22:00 Hrs Central Time
End Time/Date: 11/10/2026 04:00 Hrs Central Time

Backup Time/Date: 11/10/2026 22:00 Hrs Central Time

Maintenance ID: 3253


Description: Voyant engineers will be updating the call recording platform User Interface.

Impact: During the maintenance window, call recordings will not process and user access will not function. Once the upgrade is complete, recording and interface access will be restored. Historical data prior to and after the maintenance will be functional, but no calls will be recorded while the platform is under maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Nov 3, 14:50 CST

Nov 9, 2026

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

Voyant Maintenance ID# 3245 11/03/2026 - Service Affecting (Low Probability)
Completed - The scheduled maintenance has been completed.
Nov 4, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 22:01 CST
Scheduled - Voyant Service Affecting Notification (Low Probability)

Start Time/Date: 11/03/2026 22:00 Hrs Central
End Time/Date: 11/04/2026 02:00 Hrs Central

Maintenance ID: 3245

Description: Voyant will perform routine network maintenance.

Impact: No service impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Oct 30, 09:52 CDT

Nov 3, 2026

Voyant Maintenance ID# 3239 11/03/2026 - Service Affecting
Completed - The scheduled maintenance has been completed.
Nov 3, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 21:00 CST
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 11/03/2026 21:00 Hrs Central Time
End Time/Date: 11/03/2026 22:00 Hrs Central Time

Backup Time/Date: 11/04/2026 21:00 Hrs Central Time

Maintenance ID: 3239

Description: Voyant will be updating the firmware on Polycom VVX5xx and VVX6xx model phones from the current default of 5.9.6

Impact: Phones are expected to reboot to pull down the new firmware file and update. Only Polycom VVX5xx and VVX6xx will be impacted during this window.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Oct 27, 12:20 CDT

Nov 2, 2026

Voyant Incident Notification // Parent Case #01644722 - CACTI offline
Resolved - This issue has been resolved. To access the CACTI site, you will need to update your bookmarks to cacti2.voyant.com

If you encounter any further issue or have any questions, please call +1-866-629-8200 or email support@voyant.com and reference 01644722.
Nov 2, 13:01 CST
Monitoring - Thank you for your patience. The fix has been implemented, and we are monitoring the service to ensure stability.

Access is expected to be restored early next week.
Oct 30, 12:10 CDT
Update - The engineering team has identified a fix and is making the appropriate changes.
Oct 26, 09:52 CDT
Update - We are continuing to work on a fix for this issue.
Oct 22, 13:50 CDT
Update - We are continuing to work on a fix for this issue.
Oct 21, 16:34 CDT
Identified - Dear valued customer,

Voyant engineers have identified an issue impacting access to cacti.voyant.com and are working to resolve it as quickly as possible. We will provide updates on our progress through this incident page.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference 01644722

Please do not respond to this email address as it is not monitored.

Thank you,
Voyant
Oct 21, 11:57 CDT

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Voyant Maintenance ID# 3238 // 10/28/2026 - Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 28, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 21:00 CDT
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 10/28/2026 21:00 Hrs Central Time
End Time/Date: 10/28/2026 22:00 Hrs Central Time

Backup Time/Date: 10/29/2026 21:00 Hrs Central Time

Maintenance ID: 3238

Description: Voyant will be updating the firmware on Polycom VVX5xx and VVX6xx model phones from the current default of 5.9.6

Impact: Phones are expected to reboot to pull down the new firmware file and update. Only Polycom VVX5xx and VVX6xx will be impacted during this window.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Oct 26, 15:08 CDT
Voyant Maintenance ID# 3241 10/27/2026 - (Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 28, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 22:00 CDT
Scheduled - Voyant Maintenance ID# 3241 10/27/2026 - (Low Probability) Service Affecting

Start Time/Date: 10/27/2026 22:00 Hr Central
End Time/Date: 10/28/2026 04:00 Hr Central

Backup Time/Date: 10/28/2026 22:00 Hr Central

Maintenance ID: 3241

Description: Voyant will be performing maintenance on our Plymouth access SBC. This device is both geo diverse as well as HA redundant, no impact to users devices is expected.


Impact: Devices should fail over to our redundant SBC, the geo diverse device that will not be involved in this work. No impact expected

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant support
Oct 21, 14:47 CDT

Oct 27, 2026

Voyant Maintenance ID# 3237 // 10/27/2026 - Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 27, 22:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 21:00 CDT
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 10/24/2026 21:00 Hrs Central
End Time/Date: 10/24/2026 22:00 Hrs Central
Backup Time/Date: 11/3/2026 21:00 Hrs Central

Maintenance ID: 3237

Description: Voyant will be replacing some database servers during this window

Impact: No impact is expected, redundant servers have been in place and sharing the load, at this time we are removing the old devices from the pool.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Oct 20, 12:12 CDT
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