All Systems Operational

UCaaS — Customer Administration Portal & Atlas Operational
Atlas Partner Portal Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax Operational
nCommand Operational
nCommand Plus Operational
Voyant Connect Operational
OfficeXtend Operational
Webex Calling Application Operational
Call Control Features Operational
UCaaS — BroadSoft Portal Operational
Voyant Voice Management Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax Operational
Voyant Connect Operational
OfficeXtend Operational
Cisco Webex Operational
Call Control Features Operational
Cloud Connected PSTN for Webex Calling Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
MS Teams - Direct Routing Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
MS Teams - Operator Connect Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 31, 2026

No incidents reported today.

May 30, 2026

No incidents reported.

May 29, 2026
Voyant Incident Notification // Parent Case #01602204 - Voice Services
Resolved - This incident has been resolved.
May 29, 15:48 CDT
Update - We are continuing to monitor for any further issues.
May 29, 12:47 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 12:18 CDT
Identified - The issue has been identified and a fix is being implemented.
May 29, 12:14 CDT
Investigating - Dear valued customer,

Some customers may be experiencing issue with voice and application services. Voyant engineers are working on resolving the issue as our top priority. Further updates to follow.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@Voyant.com and reference 01602204.

Please do not respond to this email address as it is not monitored.

Thank you,
Voyant
May 29, 12:05 CDT
May 28, 2026
Voyant Incident Notification 5/27/26 Parent Case #01601185
Resolved - This incident has been resolved.
May 28, 11:28 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 10:01 CDT
Identified - The issue has been identified and a fix is being implemented.
May 27, 08:24 CDT
Update - We are continuing to investigate this issue.
May 27, 07:00 CDT
Investigating - Dear valued customer,

Customers could be experiencing inbound / outbound and or data issue(s). Voyant engineers are working on resolving the issue as quickly as possible. Further updates to follow.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference 01601185

Please do not respond to this email address as it is not monitored.

Thank you,
Voyant
May 26, 11:00 CDT
May 27, 2026
Maintenance ID# 3135 5/26/2026 - (Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
May 27, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 22:00 CDT
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 5/26/2026 22:00 Hrs Central
End Time/Date: 5/27/2023 04:00 Hrs Central

Maintenance ID: 3135

Description: New certificates for TLS SIP will be deployed on the Voyant Voice platform.

Impact: Phone registrations will migrate to redundant session border controllers when the new certificates are activated.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
May 20, 11:34 CDT
May 26, 2026
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
Voyant Incident Notification // Parent Case #01600686 Atlas & CAP Access Issues
Resolved - Dear valued customer,

Voyant engineers have resolved and services have returned to normal at this time.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference 1600686

Please do not respond to this email address as it is not monitored.

Thank you,
Voyant
May 22, 19:51 CDT
Update - We are continuing to implement the fix for this issue.

Thank you for your continued patience! We will share further updates as more information becomes available.
May 22, 18:58 CDT
Identified - The issue has been identified and a fix is being implemented.
May 22, 17:57 CDT
Investigating - Dear valued customer,

Our team is aware of access issues impacting the Atlas Administrator and Customer Access Portal. Engineering is actively investigating the issue and working toward resolution as the top priority. Updates will be shared as they become available.

If you need assistance or would like to open a new case, please call +1-866-629-8200 or email support@voyant.com and reference Ticket Number 01600686.

Please do not reply to this email address, as it is not monitored.

Thank you,
Voyant
May 22, 16:59 CDT
Voyant Maintenance ID# 3129 05/21/2026 - (Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
May 22, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 CDT
Scheduled - Voyant Service Affecting Notification (Low Probability)

Start Time/Date: 05/21/2026 22:00 Hrs Central
End Time/Date: 05/22/2026 02:00 Hrs Central



Maintenance ID: 3129

Description: Voyant will be rebooting one of our core switches during the specified maintenance window. A redundant switch, and paths are in place for traffic to fail over to. The reboot of the switch under maintenance is expected to last 20-30 minutes, with no impact in traffic expected.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
May 19, 12:23 CDT
May 21, 2026
May 20, 2026

No incidents reported.

May 19, 2026
Voyant Maintenance ID# 3130 05/18/2026 - Service Affecting
Completed - The scheduled maintenance has been completed.
May 19, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:00 CDT
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 05/18/2026 22:00 Hrs Central
End Time/Date: 05/19/2026 04:00 Hrs Central

Backup Time/Date: 05/19/2026 22:00 Hrs Central



Maintenance ID: 3130

Description: Voyant engineers will be updating the call recording platform User Interface.

Impact: During the maintenance window, call recordings will not process and user access will not function. Once the upgrade is complete, recording and interface access will be restored. Historical data prior to and after the maintenance will be functional, but no calls will be recorded while the platform is under maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
May 13, 13:14 CDT
May 18, 2026
May 17, 2026

No incidents reported.

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