Voyant Incident Notification // Parent Case #01644722 - CACTI offline
Update - We are continuing to work on a fix for this issue.
Oct 21, 2026 - 16:34 CDT
Identified - Dear valued customer,

Voyant engineers have identified an issue impacting access to cacti.voyant.com and are working to resolve it as quickly as possible. We will provide updates on our progress through this incident page.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference 01644722

Please do not respond to this email address as it is not monitored.

Thank you,
Voyant
Oct 21, 2026 - 11:57 CDT
CAP & Atlas (UCaaS) Operational
Atlas Partner Portal Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax Operational
nCommand Operational
nCommand Plus Operational
OfficeXtend Operational
Webex Calling Application Operational
Call Control Features Operational
Broadworks Portal (UCaaS) Operational
Voyant Voice Management Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
OfficeXtend Operational
Cisco Webex Operational
Call Control Features Operational
Webex Calling – Cloud Connected PSTN (CCP) Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Direct Routing - Microsoft Teams Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
Operator Connect - Microsoft Teams Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services Degraded Performance
Akixi Call Center Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Voyant Maintenance ID# 3231 // 10/21/2026 Service Affecting (Low Probability) Oct 21, 2026 22:30 - Oct 22, 2026 05:30 CDT

Voyant Service Affecting Notification (Low Probability)

Start Time/Date: 10/21/2026 22:30 Hrs Central
End Time/Date: 10/22/2026 05:30 Hrs Central

Maintenance ID: 3231

Description: Voyant will perform routine maintenance on voice servers.

Impact: Customers may experience brief connectivity issues to Atlas/CAP during the maintenance window.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Posted on Oct 20, 2026 - 11:41 CDT

Voyant Maintenance ID# 3219 // 10/26/2026 - Service Affecting Akixi Oct 26, 2026 01:15-02:45 CDT

Voyant Service Affecting Notification - Akixi

Start Time/Date: 10/26/2026 01:15 Hrs Central
End Time/Date: 10/26/2026 02:45 Hrs Central

Maintenance ID: 3219

Description: Akixi UI update to version 4.1

Impact: Akixi will be rolling out their new UI. Enhancement notes can be found here: https://community.sinch.com/t5/Product-Enhancements/Oct-26-2026-Enhancements-to-the-Akixi-Reporting-for-Call-Centers/ta-p/20031

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Posted on Oct 20, 2026 - 13:30 CDT

Voyant Maintenance ID# 3237 // 10/27/2026 - Service Affecting Oct 27, 2026 21:00-22:00 CDT

Voyant Service Affecting Notification

Start Time/Date: 10/24/2026 21:00 Hrs Central
End Time/Date: 10/24/2026 22:00 Hrs Central
Backup Time/Date: 11/3/2026 21:00 Hrs Central

Maintenance ID: 3237

Description: Voyant will be replacing some database servers during this window

Impact: No impact is expected, redundant servers have been in place and sharing the load, at this time we are removing the old devices from the pool.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Posted on Oct 20, 2026 - 12:12 CDT

Voyant Maintenance ID# 3241 10/27/2026 - (Low Probability) Service Affecting Oct 27, 2026 22:00 - Oct 28, 2026 04:00 CDT

Voyant Maintenance ID# 3241 10/27/2026 - (Low Probability) Service Affecting

Start Time/Date: 10/27/2026 22:00 Hr Central
End Time/Date: 10/28/2026 04:00 Hr Central

Backup Time/Date: 10/28/2026 22:00 Hr Central

Maintenance ID: 3241

Description: Voyant will be performing maintenance on our Plymouth access SBC. This device is both geo diverse as well as HA redundant, no impact to users devices is expected.


Impact: Devices should fail over to our redundant SBC, the geo diverse device that will not be involved in this work. No impact expected

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant support
Posted on Oct 21, 2026 - 14:47 CDT

Oct 21, 2026

Unresolved incident: Voyant Incident Notification // Parent Case #01644722 - CACTI offline.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Voyant Maintenance ID# 003230 // 10/13/2026 - Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 14, 05:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 CDT
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 10/13/2026 23:00 Hrs Central
End Time/Date: 10/14/2026 05:30 Hrs Central

Maintenance ID: 0003230

Description: Voyant will perform maintenance on Atlas/CAP servers to apply new feature releases

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

Release notes for CAP: https://community.sinch.com/t5/Product-Enhancements/Oct-14-2026-Enhancements-to-the-Customer-Administration-Portal/ta-p/19994 and Atlas https://community.sinch.com/t5/Product-Enhancements/Oct-14-2026-Enhancements-for-Atlas/ta-p/19992

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@Voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Oct 8, 14:58 CDT

Oct 13, 2026

Oct 12, 2026

Voyant Maintenance ID# 3215 10/10/2026 - (Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 12, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 CDT
Scheduled - Voyant Maintenance ID# 3215 10/10/2026 -(Low Probability) Service Affecting


Voyant Service Affecting Notification

Start Time/Date: 10/10/2026 21:00 Hrs Central
End Time/Date: 10/12/2026 03:00 Hrs Central


Maintenance ID: 3215

Description: Voyant will be performing maintenance on our Atlas CAP portal.

Impact: No expected customer impact to active services, however Atlas/CAP may be unavailable during the maintenance window.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Oct 6, 12:20 CDT

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Voyant Maintenance ID#3225 10/07/2026 - (Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 8, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:00 CDT
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 10/07/2026 22:00 Hr Central
End Time/Date: 10/08/2026 04:00 Hr Central

Backup Time/Date: 10/14/2026 22:00 Hr Central

Maintenance ID: 3225

Description: Voyant will be performing maintenance on our Dallas access SBC. This device is both geo diverse as well as HA redundant, no impact to users devices is expected.

Impact: Devices should fail over to our redundant SBC, the geodiverse device that will not be involved in this work.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Oct 2, 15:07 CDT

Oct 7, 2026

Voyant Maintenance ID# 3220 10/07/2026 - (Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 7, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:01 CDT
Scheduled - Voyant Maintenance ID# 3220 10/07/2026 - (Low Probability) Service Affecting

Start Time/Date: 10/07/2026 21:00 Hr Central
End Time/Date: 10/07/2026 22:00 Hr Central

Backup Time/Date: 10/08/2026 21:00 Hr Central
Maintenance ID: 3220

Description: Voyant will be updating the Polycom VVX50 models to firmware version 6.4.8


Impact: Customer's with the model phones VVX 150,250,350, and 450 should expect the phone to reboot during this window and download the new configuration. Should an issue occur where the phone does not reboot via the remote reset command, phones may need to be manually rebooted by removing the power source and then plugging them back in. The respective phones should then pickup the new configuration and apply the new firmware.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant support
Oct 2, 07:06 CDT
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