All Systems Operational

UCaaS — Customer Administration Portal & Atlas Operational
Atlas Partner Portal Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax Operational
nCommand Operational
nCommand Plus Operational
Voyant Connect Operational
OfficeXtend Operational
Webex Calling Application Operational
Call Control Features Operational
UCaaS — BroadSoft Portal Operational
Voyant Voice Management Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax Operational
Voyant Connect Operational
OfficeXtend Operational
Cisco Webex Operational
Call Control Features Operational
Cloud Connected PSTN for Webex Calling Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
MS Teams - Direct Routing Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
MS Teams - Operator Connect Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 14, 2025

No incidents reported today.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Voyant Maintenance ID# 3028 12/10/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Dec 11, 05:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 22:00 CST
Scheduled - Voyant Service Affecting Notification (Low Probability)

Start Time/Date: 12/10/2025 22:00 Hrs Central
End Time/Date: 12/11/2025 05:30 Hrs Central

Maintenance ID: 3028

Description: Voyant engineers will be making an update to Atlas/CAP for a bug fix related to call logs.

Impact: No expected customer impact

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,
Voyant Network Operations Center
Dec 9, 17:31 CST
Dec 10, 2025
Dec 9, 2025

No incidents reported.

Dec 8, 2025
Inteliquent Incident Notification // Parent Case #01543475 - CAP Portal
Resolved - This incident has been resolved.
Dec 8, 11:37 CST
Monitoring - A fix has been implemented, and the portal is now operating as expected. We will continue to monitor the system to ensure services remain stable.

Please feel free to retest at your convenience, and let our support team know if you continue to experience any issues. Thank you for your continued patience!

If you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com
and reference ticket number 01543475.

Please do not reply to this email, as it is not monitored.

Thank you,
Voyant Support
Dec 7, 11:43 CST
Investigating - We are aware of an issue impacting certain features and functions within the Customer Access Portal (CAP).

Voyant engineering teams are actively investigating and working with the appropriate groups to restore full functionality as a priority. We will continue to provide updates on the status page as soon as additional information becomes available.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com
and reference ticket number 01543475.

Please do not respond to this email address, as it is not monitored.

Thank you,
Voyant Support
Dec 6, 17:17 CST
Dec 7, 2025
Voyant Maintenance ID# 3018 12/05/2025 -(Low Probability) Service Affecting ATLAS CAP Portal
Completed - The scheduled maintenance has been completed.
Dec 7, 05:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 22:00 CST
Scheduled - Start Time/Date: 12/05/2025 22:00 Hr Central
End Time/Date: 12/08/2025 05:30 Hr Central

Maintenance ID:3018

Description: Voyant will perform maintenance on Atlas/CAP servers to apply new feature releases

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,


Voyant support
Dec 2, 12:17 CST
Dec 6, 2025
Voyant Incident Notification // Parent Case #01542602 - Call Control
Resolved - This incident has been resolved.
Dec 6, 16:00 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 11:30 CST
Update - Our engineering team has applied a fix for the issue affecting Call Transfers and status of Call Center agents.

Early validation indicates that services have been restored. If you were impacted, please retest to confirm functionality on your end.

We will continue to monitor the environment to ensure stability.

Thank you,
Voyant Support
Dec 5, 11:30 CST
Update - BLF and Call Park functionality remain stable at this time.

The issues affecting Call Transfers and Call Center agents being placed into an “Unavailable” state after calls have been identified, and our engineering team is working closely with the appropriate teams to advance toward a resolution.

Restoring full service functionality remains our top priority, and we will continue to provide updates as more information becomes available.
Dec 5, 11:22 CST
Identified - We have confirmed that BLF updates and Call Park functionality have been restored and remain stable.

We continue to investigate two remaining issues affecting some users:
- Call Transfers may still fail intermittently
- Call Center agents may be placed into “Unavailable” status after ending a call

Our engineering teams are actively working to resolve these items, and we will share additional updates as progress is made.
Dec 4, 11:14 CST
Monitoring - Our engineering team has applied a fix for the issue affecting BLF updates, Call Park, Directed Pickup, and certain transfer functions.

Early validation indicates that services have been restored. If you were impacted, please retest to confirm functionality on your end.

We will continue to monitor the environment to ensure stability.

Thank you,
Voyant Support
Dec 4, 09:57 CST
Identified - We are aware of an issue impacting supplemental call features such as BLF updates, Call Park, Directed Pickup, and call transfers for some users.

Affected users may experience:
- BLF indicators not updating or behaving properly
- Difficulty parking or retrieving calls
- Call transfers not completing as expected
- Delays in call state synchronization

Voyant engineering teams are actively investigating and working with the appropriate groups to restore full functionality as a priority. We will continue to provide updates on the status page as soon as additional information becomes available.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com
and reference ticket number 01542602.

Please do not respond to this email address, as it is not monitored.

Thank you,
Voyant Support
Dec 3, 08:00 CST
Dec 5, 2025
Dec 4, 2025
Dec 3, 2025
Voyant Maintenance ID# 3015 12/03/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Dec 3, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:00 CST
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 12/03/2025 21:00 Hrs Central
End Time/Date: 12/03/2025 22:00 Hrs Central
Backup Date: 12/04/2025 21:00 Hrs Central

Maintenance ID: 3015

Description: Sinch engineers will be updating the templates in Voyant and ANPI for Yealink model T33G phones for updated firmware 124.87.0.18. This update is not being pushed to phones at this time, phones will not reboot. After the update, whenever a phone gets rebooted, it will load the newer firmware.

Impact: No expected customer impact. New firmware will only be loaded onto a phone after the update if the phone is rebooted.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Nov 18, 14:01 CST
Dec 2, 2025

No incidents reported.

Dec 1, 2025
Sinch Maintenance ID# 2900 12/01/2025 - (Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Dec 1, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:00 CST
Update - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 12/01/2025 20:00 Hrs Central
End Time/Date: 12/01/2025 21:00 Hrs Central
Backup Date: 12/02/2025 20:00 Hrs Central

Maintenance ID: 2900

Description: Sinch will remove a legacy database server from the voice platform. These DBS servers were replaced with Akixi already.

Impact: No customer impact is expected.
Nov 18, 13:45 CST
Update - This activity (maint-002900) for 9/16 has been cancelled, and will be scheduled for a later date.
Sep 15, 10:14 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 09/16/2025 20:00 Hrs Central
End Time/Date: 09/16/2025 21:00 Hrs Central
Backup Date: 09/17/2025 20:00 Hrs Central

Maintenance ID: 2900

Description: Sinch will remove a legacy database server from the voice platform.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Jul 29, 14:24 CDT
Nov 30, 2025

No incidents reported.

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