All Systems Operational

UCaaS — Customer Administration Portal & Atlas Operational
Atlas Partner Portal Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax Operational
nCommand Operational
nCommand Plus Operational
Voyant Connect Operational
OfficeXtend Operational
Webex Calling Application Operational
Call Control Features Operational
UCaaS — BroadSoft Portal Operational
Voyant Voice Management Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax Operational
Voyant Connect Operational
OfficeXtend Operational
Cisco Webex Operational
Call Control Features Operational
Cloud Connected PSTN for Webex Calling Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
MS Teams - Direct Routing Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
MS Teams - Operator Connect Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Voyant Maintenance ID# 3166 07/21/2026 -(Low Probability) Service Affecting Jul 21, 2026 20:00-21:00 CDT

Voyant Service Affecting Notification

Start Time/Date: 7/21/2026 20:00 Hrs Central
End Time/Date: 7/21/2026 21:00 Hrs Central
Backup Date: 7/22/2026 20:00 Hrs Central

Maintenance ID: 3166

Description: Sinch engineers will be updating the firmware on the Polycom Trio device models 8300,8500, and 8800. At the maintenance time remote configuration files will be updated and the phones sent a reset command to pull the new firmware. In the event a phone does not update, manual reboot by removing the power and powering up should force the phone to query the files and update.

Impact: Phones will reboot after pulling down the updated firmware.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Posted on Jul 14, 2026 - 12:22 CDT
Jul 16, 2026

No incidents reported today.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026
Sinch Maintenance ID# 3165 07/12/2026-(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Jul 13, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 22:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 09:34 CDT
Scheduled - Sinch Maintenance ID# 3165 07/12/2026 -(Low Probability) Service Affecting

Start Time/Date: 07/12/2026 22:30 Hr Central
End Time/Date: 07/13/2026 04:00 Hr Central

Maintenance ID:3165

Description: Voyant will perform maintenance on Atlas/CAP servers to apply new feature releases

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,


Voyant support
Jul 10, 09:30 CDT
Jul 12, 2026
Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
Voyant Maintenance ID#3162 7/08/2026 - Service Affecting
Completed - The scheduled maintenance has been completed.
Jul 9, 05:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 22:30 CDT
Scheduled - Voyant Service Affecting Notification

Start Time/Date: 07/08/2026 22:30 Hrs Central
End Time/Date: 07/08/2026 05:30 Hrs Central

Backup Time/Date: 07/09/2026 05:30 Hrs Central

Maintenance ID: 3162

Description: Voyant will perform maintenance on Atlas/CAP servers to apply new feature releases.

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@Voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center
Jul 7, 18:26 CDT
Jul 8, 2026
Sinch Maintenance ID# 3163 07/08/2026 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Jul 8, 21:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:00 CDT
Scheduled - Sinch Service Affecting Notification(Low Probability)

Start Time/Date: 07/08/2026 20:00 Hrs Central
End Time/Date: 07/08/2026 21:30 Hrs Central


Maintenance ID: 3163

Description: Voyant engineers will be doing preventative maintenance on the ANPI Residential Application server in Dallas. Traffic should be unaffected.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,
Voyant Network Operations Center
Jul 8, 10:33 CDT
Voyant Emergency Maintenance ID# 3161 07/08/26 -(Low Probability) Emergency Service Affecting
Completed - The scheduled maintenance has been completed.
Jul 8, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 21:00 CDT
Scheduled - Voyant Emergency Service Affecting Notification

Start Time/Date: 07/07/2026 21:00 Hrs Central
End Time/Date: 07/07/2026 04:00 Hrs Central
Backup Date: 07/08/2026 21:00 Hrs Central

Maintenance ID: 3161

Description: Voyant engineers will be failing over our Dallas Carrier SBC this evening. This server, dallas-carrier-sbc, runs in a High Availability pair, and is also protected by another geo-diverse HA pair. Once the failover is gracefully executed sanity checks will be done to ensure health on both the primary and backup devices.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.


Thank you,

Voyant Network Operations Center
Jul 7, 12:18 CDT
Jul 7, 2026
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

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