Start Time/Date: 7/21/2026 20:00 Hrs Central End Time/Date: 7/21/2026 21:00 Hrs Central Backup Date: 7/22/2026 20:00 Hrs Central
Maintenance ID: 3166
Description: Sinch engineers will be updating the firmware on the Polycom Trio device models 8300,8500, and 8800. At the maintenance time remote configuration files will be updated and the phones sent a reset command to pull the new firmware. In the event a phone does not update, manual reboot by removing the power and powering up should force the phone to query the files and update.
Impact: Phones will reboot after pulling down the updated firmware.
While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.