Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 29, 2026 - 21:00 CDT
Scheduled
Voyant Maintenance ID# 3214 09/29/2026 - (Low Probability) Service Affecting
Start Time/Date: 09/29/2026 21:00 Hr Central End Time/Date: 09/29/2026 22:00 Hr Central
Backup Time/Date: 09/30/2026 21:00 Hr Central Maintenance ID: 3214
Description: Voyant will be updating the Polycom VVX50 models to firmware version 6.4.8
Impact: Customer's with the model phones VVX 150,250,350, and 450 should expect the phone to reboot during this window and download the new configuration. Should an issue occur where the phone does not reboot via the remote reset command, phones may need to be manually rebooted by removing the power source and then plugging them back in. The respective phones should then pickup the new configuration and apply the new firmware.
While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Voyant support
Posted Sep 22, 2026 - 12:20 CDT
This scheduled maintenance affected: Broadworks Portal (UCaaS) (Voyant Voice Management Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling, OfficeXtend, Cisco Webex, Call Control Features).