A fix has been implemented and we are monitoring the results.
Posted Dec 05, 2025 - 11:30 CST
Update
Our engineering team has applied a fix for the issue affecting Call Transfers and status of Call Center agents.
Early validation indicates that services have been restored. If you were impacted, please retest to confirm functionality on your end.
We will continue to monitor the environment to ensure stability.
Thank you, Voyant Support
Posted Dec 05, 2025 - 11:30 CST
Update
BLF and Call Park functionality remain stable at this time.
The issues affecting Call Transfers and Call Center agents being placed into an “Unavailable” state after calls have been identified, and our engineering team is working closely with the appropriate teams to advance toward a resolution.
Restoring full service functionality remains our top priority, and we will continue to provide updates as more information becomes available.
Posted Dec 05, 2025 - 11:22 CST
Identified
We have confirmed that BLF updates and Call Park functionality have been restored and remain stable.
We continue to investigate two remaining issues affecting some users: - Call Transfers may still fail intermittently - Call Center agents may be placed into “Unavailable” status after ending a call
Our engineering teams are actively working to resolve these items, and we will share additional updates as progress is made.
Posted Dec 04, 2025 - 11:14 CST
Monitoring
Our engineering team has applied a fix for the issue affecting BLF updates, Call Park, Directed Pickup, and certain transfer functions.
Early validation indicates that services have been restored. If you were impacted, please retest to confirm functionality on your end.
We will continue to monitor the environment to ensure stability.
Thank you, Voyant Support
Posted Dec 04, 2025 - 09:57 CST
Identified
We are aware of an issue impacting supplemental call features such as BLF updates, Call Park, Directed Pickup, and call transfers for some users.
Affected users may experience: - BLF indicators not updating or behaving properly - Difficulty parking or retrieving calls - Call transfers not completing as expected - Delays in call state synchronization
Voyant engineering teams are actively investigating and working with the appropriate groups to restore full functionality as a priority. We will continue to provide updates on the status page as soon as additional information becomes available.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference ticket number 01542602.
Please do not respond to this email address, as it is not monitored.
Thank you, Voyant Support
Posted Dec 03, 2025 - 08:00 CST
This incident affected: UCaaS — BroadSoft Portal (Call Control Features) and UCaaS — Customer Administration Portal & Atlas (Call Control Features).