Completed
The scheduled maintenance has been completed.
Posted Feb 03, 2026 - 22:00 CST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 03, 2026 - 20:00 CST
Scheduled
Voyant Service Affecting Notification
Start Time/Date: 02/03/2026 20:00 Hrs Central
End Time/Date: 02/03/2026 22:00 Hrs Central
Backup Date: 02/04/2026 20:00 Hrs Central
Maintenance ID: 3053
Description: Sinch engineers will be disabling obitalk on Poly Edge and VVX series phones on both Voyant and Legacy ANPI networks. This is an unused service and has been identified as causing excessive DNS requests from phone and continual queries from the phone to the obitalk server which is no longer in production.
Impact: Phones will restart once the update is pushed to them if there are no active calls on the phone. If there is an active call(s), the phone will wait until call(s) completes, and then will restart. The phone will not process new calls until it finishes rebooting, approximately 2-5 minutes.
While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Voyant Network Operations Center
Posted Jan 30, 2026 - 16:33 CST
This scheduled maintenance affected: UCaaS — Customer Administration Portal & Atlas (Atlas Partner Portal, Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services, Hosted Fax, nCommand, nCommand Plus, Voyant Connect, OfficeXtend), UCaaS — BroadSoft Portal (Voyant Voice Management Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling, Inteliquent Fax, Voyant Connect, OfficeXtend), and Cloud Connected PSTN for Webex Calling (Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling).