Start Time/Date: 11/17/2026 21:00 Hrs Central Time End Time/Date: 11/17/2026 22:00 Hrs Central Time
Backup Time/Date: 11/18/2026 21:00 Hrs Central Time
Maintenance ID: 3250
Description: Voyant will be updating the firmware on Polycom VVX1,2,3 and 4xx model phones from the current default of 5.9.6 to the most recent supported firmware version.
Impact: Phones are expected to reboot to pull down the new firmware file and update. Only the models outlined will be impacted during this window.
While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Voyant Network Operations Center
Posted Nov 13, 2026 - 07:56 CST
This scheduled maintenance affects: CAP & Atlas (UCaaS) (Atlas Partner Portal, Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services, Hosted Fax, nCommand, nCommand Plus, OfficeXtend, Webex Calling Application, Call Control Features).