Voyant Maintenance ID# 3238 // 10/28/2026 - Service Affecting

Scheduled for Oct 28, 21:00 - 22:00 CDT

Scheduled

Voyant Service Affecting Notification

Start Time/Date: 10/28/2026 21:00 Hrs Central Time
End Time/Date: 10/28/2026 22:00 Hrs Central Time

Backup Time/Date: 10/29/2026 21:00 Hrs Central Time

Maintenance ID: 3238

Description: Voyant will be updating the firmware on Polycom VVX5xx and VVX6xx model phones from the current default of 5.9.6

Impact: Phones are expected to reboot to pull down the new firmware file and update. Only Polycom VVX5xx and VVX6xx will be impacted during this window.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Voyant Network Operations Center

Posted Oct 26, 2026 - 15:08 CDT

This scheduled maintenance affects: Broadworks Portal (UCaaS) (Voyant Voice Management Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling).