All Systems Operational
UCaaS — Customer Administration Portal & Atlas
Operational
Atlas Partner Portal
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Hosted Fax
Operational
nCommand
Operational
nCommand Plus
Operational
Voyant Connect
Operational
OfficeXtend
Operational
Webex Calling Application
Operational
Call Control Features
Operational
UCaaS — BroadSoft Portal
Operational
Voyant Voice Management Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
911 Emergency Services
Operational
International Calling
Operational
Inteliquent Fax
Operational
Voyant Connect
Operational
OfficeXtend
Operational
Cisco Webex
Operational
Call Control Features
Operational
Cloud Connected PSTN for Webex Calling
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
911 Emergency Services
Operational
International Calling
Operational
MS Teams - Direct Routing
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Ribbon Connect
Operational
MS Teams - Operator Connect
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Operator Connect
Operational
Enterprise SIP Trunking
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Network Trunking
Operational
Data Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Voyant Maintenance ID#3031 01/06/2025 -(Low Probability) Service Affecting Jan 6, 2026 20:00-20:30 CST
Voyant Service Affecting Notification
Start Time/Date: 01/06/2025 20:00 Hrs Central
End Time/Date: 01/06/2025 20:30 Hrs Central
Backup Date: 01/07/2025 20:00 Hrs Central
Maintenance ID: 3031
Description: Sinch engineers will be updating the phone template file (Voyant and ANPI clusters) for Yealink model T33G phones to address an incorrect error notification that some phones randomly display. The bug identified in the most recent Firmware causes some T33G phones to display "User password is set to default", which is NOT true. The template update will allow a user to reboot their phone to pull a new configuration that clears this bug. (Again, this is not an actual security issue, but a faulty notification)
Impact: This update is taking place in the repository, and is not being pushed to the phones. After the update, any user may retrieve the new template by rebooting their phone. Any user who has seen the phone incorrectly display "User password is set to default", should reboot their phone after the maint has completed.
While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Voyant Network Operations Center
Posted on Dec 29, 2025 - 09:30 CST
Start Time/Date: 01/06/2025 20:00 Hrs Central
End Time/Date: 01/06/2025 20:30 Hrs Central
Backup Date: 01/07/2025 20:00 Hrs Central
Maintenance ID: 3031
Description: Sinch engineers will be updating the phone template file (Voyant and ANPI clusters) for Yealink model T33G phones to address an incorrect error notification that some phones randomly display. The bug identified in the most recent Firmware causes some T33G phones to display "User password is set to default", which is NOT true. The template update will allow a user to reboot their phone to pull a new configuration that clears this bug. (Again, this is not an actual security issue, but a faulty notification)
Impact: This update is taking place in the repository, and is not being pushed to the phones. After the update, any user may retrieve the new template by rebooting their phone. Any user who has seen the phone incorrectly display "User password is set to default", should reboot their phone after the maint has completed.
While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@voyant.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Voyant Network Operations Center
Posted on Dec 29, 2025 - 09:30 CST